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Does Modifying a Onewheel Void The Warranty?
Onewheel is a self balancing scooter used for transportation and recreation. It consists of two bars on the front of the board, which are connected by a hinge, allowing it to be folded up when not in use.
In addition, it’s made to accommodate riders who wear snowboard boots or ski boots.
Yes! Changing the tire on the Onewheel will void the warranty.The warranty only covers repairing the Onewheel in case of a manufacturing defect.There is no coverage for wear and tear, damage to the tire caused by another object, or any modifications to the product.
The exact text from the warranty card is below.
“This Limited Warranty is void if product fails due to abuse, misuse, neglect, accident, or if more than authorized repairs are performed by anyone other than the Company or an authorized service provider.
This Limited Warranty does not cover wear and tear, modification or any Onewheel that has been altered or modified in any way. Worn or damaged tires, wheels, axles, bearings and other similar parts are not covered under this warranty.”
The warranty on the Onewheel is for one year from the date of purchase. After one year, it boasts renewal with a $49.99 payment to the Company. It also comes with a 90-day return policy.
What voids the Onewheel warranty?
|What Voids the Onewheel warranty?|
|1||Wear and tear||Within one year of purchase and original use||The wheel, bearings, and body||The wheels have to be in working condition.|
|2||Damage||Within one year of purchase and original use||Modification||Damage caused by the company|
|3||Barcode damage||Within one year of purchase and original use|
|4||Inconsistency||Warranty Registration||Entire Onewheel||The warranty registration is consistent with the Onewheel|
|5||Mileage||Within 1 year of purchase and original use||Total mileage is over 2000km / 1243 miles.|
Onewheel mileage is still below 2000km / 1243 miles.
|6||Water||Within 1 year of purchase and original use||Onewheel damaged by over usage in water||Company does not cover for water damage causes|
|7||Accident||Within 1 year of purchase and original use||Human error, breakage due to wetness||no exception|
|8||Natural causes damage||Within 1 year of purchase and original use||floods, earthquakes, fire, freeing||No exception|
|9||Unauthorized dealer purchase||Within 1 year of purchase and original use||Online, brick-and-mortar purchase||If you bought directly from the company|
What Is The Warranty On A Onewheel?
The company warrants that the product, other than the footpad, tire, and battery pack, will be free from defects in materials and workmanship for 12 months / 2000 KM (1243 miles), whichever comes first, from the date of purchase by the consumer.
Under no circumstances will the company be liable for any period beyond 12 months / 2000 KM (1243 miles). This warranty is limited to product failure due to a defect in materials or workmanship.
This warranty does not cover damage resulting from normal wear and tear, accident, misuse or neglect, improper installation, improper or unauthorized repair, normal wear and tear, or exposure to extreme conditions such as but not limited to dust or abrasive materials.
A manufacturer’s warranty covers the tire for 90 days / 300 KM (186 miles), whichever comes first from the date of purchase by the consumer.
The warranty provides a free replacement for a tire found to be defective in materials and workmanship, provided the defect occurred during the original 90-day / 300 KM (186 miles) period from the date of purchase.
This warranty does not cover damage resulting from normal wear and tear, accident, misuse or neglect, improper installation, improper or unauthorized repair, or abnormal wear due to inappropriate use of wheels and features such as but not limited to jumping, excessive speed, or riding on unpaved roads.
This warranty does not cover mounting, balancing, other manufacturing or installation expenses, or transportation charges. This warranty does not cover any other parts of the Onewheel, including but not limited to the footpad, drivetrain, or electrical components.
What Do You Need To Change on Onewheel?
Below are the things that I use for changing my Onewheel.
1. The first tool is a long screwdriver. I use this when adjusting the tension on the front and back truck
2. The second is a hex key which I can use when loosening the screw that holds the truck to the board.
3. The third tool is a Phillips screwdriver that I mainly use for adjustments on the hardware of the board.
4. Lastly, this is not one of the tools, but I have also found it handy to have an extra battery in case my charge runs out before I can get back home or to an outlet.
But I also have a set of keys that use as a backup to lock my Onewheel if I don’t bring the extra battery.
5. And lastly, I have a toolkit with a small number of extra parts, tools, and hardware that might come in handy.
Let’s get started
First, I’ll start with adjusting the front and back trucks. Using the long screwdriver and the hex key, screw out the rear truck until it releases from its position on the board.
Then unscrew 1/8 of a turn so that you can move it back in place to desired tension. Using the long screwdriver again, screw back in the rear truck until it fits snugly and holds its original position.
And that’s how you properly adjust your Onewheel!
Next, let’s go over loosening the bolt that holds the trucks to their respective positions on the board. Using a Phillips screwdriver, use your thumb on one side and then use your index finger to fit over it and turn it counterclockwise to loosen.
Unscrew the bolt until it’s completely loose, and remove the nut on the underside of the board. Do this for both the front and rear trucks.
Using an allen wrench, unscrew the hex bolts that connect both sides of your truck to their respective plate on your board. I usually only unscrew them a quarter turn, but you can adjust it to your taste.
Once they are loose, you can now adjust the angle of your trucks. Just loosen the nuts that hold them in place, and move them at a more acute or obtuse angle but only a quarter turn.
After you have moved them to your desired position, tighten the nut back down, and you’re all set! Lastly, we will be working on adjusting your hardware and finish.
Does Changing A Tire On Onewheel Void The Warranty?
After the introduction of the Onewheel GT model and the subsequent announcement of selling replacement tires, Future Motion confirmed that tire swaps no longer void your Onewheel’s warranty.
So, If my tire is worn down, I can get a free replacement instead of buying a new one.
Moreover, the new tires are guaranteed against flats and punctures for up to 5 years, which protects me from having to buy new tires.
As soon as they started selling replacement tires, they also introduced a unique finish for the Onewheel, “Ceramic Mint.” And instead of a glossy finish, this one is matte, and more scratch-resistant.
Also, these new tires are a lot lighter than the original ones, which should improve the top speed. The old tires weigh about 1/3 of a pound each, while the new ones are much lighter.
If interested in getting a replacement, you can place your order on their website. You’ll have to pay a flat fee of $30, including shipping to the US, or $50 if you live outside the country.
Once your order is confirmed, they will send you a package with an envelope and ask you to send your old tire back with pre-paid postage.
The new tires weigh approximately 5oz (142g), almost 2/3 less than the previous ones.
Today, the tire replacement program is only available for the original Onewheel and the Onewheel+ (NOT for the Onewheel XR).
How Extended Is The Onewheel Warranty?
Onewheel warranty runs for twelve months / 2000 KM (1243 miles), similar to the Onewheel warranty period on scooters. The Onewheel lifetime warranty covers everything except normal wear and tear.
This means you can always claim a replacement of your board if anything breaks or gets damaged without needing proof of purchase.
Remember that your Onewheel will require regular maintenance and cleaning, which is included in the warranty.
If you don’t clean your board regularly, this may result in premature wear and tear, and today you will only be able to use it for a short period.
Warranty begins from the date of purchase. However, this warranty is not valid overseas when purchased via third-party auction sites.
There are two ways to claim a onewheel warranty, either through the Onewheel or directly to the retailer.
If you choose to claim via the retailer, in most cases, you will be required to send your board back to them first and then send it back to Onewheel as proof of ownership.
If you are approaching the end of the Onewheel warranty period and something goes wrong, or you feel your warranty period is over, then you can contact Onewheel to see if they will extend it.
However, please remember that this warranty is a trade-in, meaning it’s valid for only one exchange per customer. If your replacement board already has a new owner, then your one-time lifetime warranty is over.
Does The Onewheel Warranty Transfer?
Yes! You can transfer your used Onewheel still under warranty to a new owner during the warranty period, as long as the used Onewheel never crashed, wasn’t dropped, and hasn’t been modified or tampered with in any way.
Before transferring it, note the serial number and the IMEI number (located on the back) of your used Onewheel. This is helpful for the company to verify that the board hasn’t been crashed or modified.
I once transferred my Onewheel, and I submitted a ticket to the Company’s support team that stated:
1. The IMEI of my used Onewheel (found on the back of the board)
2. The serial number of my used Onewheel (found on the top of the board)
3. The reason for wanting to transfer my used Onewheel
4. Paypal address
5. Shipping address. I also attached a photo of the board, and the box was packaged into my support ticket for verification that it was not tampered with.
After approval, the support team sent me an email of acceptance. I then ordered a new board that they shipped within three business days via UPS Ground, which required me to follow the return instructions included with my shipment.
Can You Return A Onewheel?
Yes! According to the Company, You can return your Onewheel provided you have not used it and it’s still in the original packaging. you will get an email within 3-5 days after your return, and you can then pick up your Onewheel at the address they provide.
If you need to return your board, I recommend contacting them as soon as possible to ensure a quick and smooth return process.
There are a few reasons why you might want to return your Onewheel. A common issue being under-powered green battery warning which is usually an easy fix by the customer service team at Future Motion.
Still, sometimes you may want to exchange your Onewheel for another color or design.
You do not have the option of exchanging your Onewheel without shipping it back to the Company.
However, the Company provides free shipping labels for their customers, so if you want to exchange your Onewheel for a different color or design, the only cost you will incur is the cost of packaging material.
The Company does not take returns for any of its products more than 30 days after delivery, but I have been told that they make an exception for Onewheel. The time limit to return your Onewheel is six months from the date of purchase.
The Company will not take responsibility for any defects discovered more than six months from the delivery date.
You can return your Onewheel only if it’s unused and still in its original packaging. If your Onewheel was damaged or used in any way other than to check for its proper function, then the Company will not allow you to return your it.
How Do I Change The Battery In My Onewheel?
Changing the battery to your Onewheel is easy. Here is my step-to-step guide on how to change the battery:
First, unplug the Onewheel, remove the battery cover on top of Onewheel by pulling it outwards, at one end, and then sliding it downwards to eradicate it.
After that, remove the old battery by turning it counterclockwise. The battery is held in place by two plastic pieces that also hold the battery cover in place, then remove these by turning them counterclockwise and pulling them outwards.
Next, disconnect two pieces of wire that connect to the battery. One connects to the metal piece on top of the battery, and the other connects to the metal piece on the bottom of the battery. After that, remove the wires and take the battery out.
Now slide the new battery in place and replace the battery cover by turning it clockwise and forcing it entirely onto the Onewheel.
Now place the Onewheel back on to charge and try using it again.
How Do I Know If My Onewheel Tires Have A Warranty?
Here is how to determine if your Onewheel has a warranty:
Go to their website and add your Onewheel to their site. Go to the “Inspection” tab. Take a picture of your Onewheel and send it to the company email.
Also, you will need to give them the model number along with your email address for verification that you own the product.
After they verify that you own the Onewheel, they will send a form to your email, which you must complete and send back to them.
Once you send back the form, if your tire needs to be replaced, you will receive a free replacement with shipping costs being covered by the Company.
Replacement Onewheel tires will be mailed out within 3-5 business days of completing your submission. All tires that need replacing are listed on the official Onewheel website.
Your replacement tire(s) will need to be shipped back to the Onewheel Company in a particular way, so you need to follow their instructions for those tires that are not covered under warranty, such as, for example:
- The replacement tire needs to be shipped in its original packaging with all the paperwork from your old one.
- The tire needs to be shipped back to the Onewheel Company in a padded and secured box that does not weigh more than 5lbs.
- The Onewheel warranty will be void if the tire isn’t shipped back correctly by the customer.
How To Find The Onewheel Serial Number
The serial number is laser etched at the bottom of the frame of the OneWheel. It’s also located as a sticker on the original packaging.
If this sticker is missing or not present, you will need to find the serial number by discovering the engraved numbers on the bottom of the frame.
The serial number boasts a location on the bottom of the left footplate. Use a flashlight to find the numbers.
If you have trouble finding the serial number on your OneWheel, it may be covered up by the silver-colored clearcoat. You can lightly sand away this clear coat to reveal the serial number underneath.
Do not sand too much because this will cause damage to your OneWheel frame and also change its appearance.
If the serial number on your OneWheel is already scratched or damaged, you may need to replace it since this part of the frame is so fragile and hard to find once broken.
You can remedy this with a new one which you can get at oe.onewheeling.com/product-category/onewheel-rim.
If you do not have a silver tool, you can use an X-factor knife or a razor blade to scratch the serial number off. You can also use a guitar pick to scrape the serial number off gently.
The serial number is located on the left footplate of the OneWheel. The numbers are etched into the thin steel just below, where both feet land on the ground when it is at rest. Use a flashlight to find it.
How Do I Check The Onewheel Hardware Version?
This is how you check your Onewheel hardware version:
1. Plug in the charger to Onewheel and power on the charger
2. To check the hardware version, power off the Onewheel and plug in your charger again.
3. The LED indicator will show a number from 0 to 5 (0-current version). Don’t hesitate to contact them for warranty service if it does not show any numbers.
4. Press the power button on Onewheel and release it quickly. The LED indicator will start to flash.
5. When the Onewheel is flashing, plug out the charger and tap restart. After you tap restart, plug in the charger again. The number shown in the LED indicator will be your hardware version number during bootup.
6. After this, For example, my Onewheel has version number 4.1 now. When I have it rebooted to update with 4.5, the LED light flashes quickly when the power button is pressed.
The number 4 shows up on the LED indicator and flashing fast while the power button is held down. After it flashes, I can hold the power button to reboot Onewheel again, and the number 4 shows up in the LED indicator.
7. If the number you see in your Onewheel is different, you need to update or replace your hardware version to 4.1 or higher.
How Do You Tell The Difference Between XR And Onewheel Plus?
XR and Onewheel plus are electrically powered, self-balancing sliders that use motors and motion sensors to detect when the rider tilts in any direction.
The first big difference between XR and Onewheel plus is that the XR is a traditional e-skateboard with a wooden deck wrapped around its battery, while the Onewheel plus has a deck made of foam glued to its battery.
The shape of the board also determines how you ride it.
The other big difference is functionality. The XR is an e-skateboard with a standing platform on its deck. On the other hand, the Onewheel plus has a fully functional vehicle that can drive around without you, powered by a pair of batteries in the center of its wheels.
These differences can confuse choosing between them, so let’s go over how to tell them apart.
They’re different shapes
XR and Onewheel plus are top-loading e-skateboards with motors and sensors, but they’re shaped differently. The XR is built around a deck of wooden planks, while the Onewheel plus has a foam deck glued to an aluminum frame in the middle of its wheels.
The foam deck of the Onewheel plus is the most obvious indicator that it’s not an XR, but it cannot be easy to notice unless you’re looking for it.
There is a big difference: The Onewheel plus has a fully functional vehicle that can drive around without its rider, powered by two batteries in the center of its wheels. The XR is built around a deck of wooden planks.
The XR has a standing platform on its deck.
The standing platform on the XR acts as a footrest for riders, but it also helps them balance in both straight and diagonal directions.
The Onewheel plus runs with you on it. If you ride it, your weight will change its center of gravity, making you more likely to fall over and tilt in any direction.
Onewheel has a virtual wall mount that stops the rider from tilting too much. The virtual wall mount is a sensor in the center of the Onewheel plus that automatically detects when you start to fall and gives you a warning by flashing its lights and vibrating.
It’s activated by leaning forward or back. You can activate it by stating “wall mount” in any direction.
XR and Onewheel plus are electrically powered, self-balancing sliders that use motors and motion sensors to detect when the rider tilts in any direction.
They have similar designs, but the Onewheel plus has a fully functional vehicle that can drive around without you, while the XR is built around a wooden deck.
They’re good options if you want a new way to get around, and they’ll even get you there faster than a bike.